*Free shipping is offered to select countries worldwide.

How do we track our orders?

Australian orders are usually shipped via Australia Post's Express shipping service.

UK/Europe orders are usually shipped via DHL Express if Express Shipping is selected (offered to most European countries), or Australia Post's Express shipping service if Standard Shipping is selected.

USA and other international deliveries are shipped via Australia Post's Express Courier International service.

Do you ship to PO Boxes?

Unfortunately we do not ship to PO boxes as our orders require a signature upon delivery.

How long does shipping take and how much does shipping cost?

Below are the delivery destinations and costs depending on order value and destination. Please allow 1-2 days for your order to be processed in addition to the delivery times below.

 When will my order be shipped?

All orders will be packed and sent on the same business day for Australian orders placed before 8am AEST (Australian Eastern Standard Time), for North America orders placed before 6am EST (U.S.A/Canada Eastern Standard Time) and for UK/EU/Rest of World orders placed before 10am GMT (London Time).

What tracking service do I use to track my order?

Australian orders: Australia Post

USA orders: USPS

European orders (most countries): DHL Express

UK orders: Royal Mail

Other international orders: Australia Post

What time will my order arrive?

Deliveries can be made anytime between 7:00am and 9:00pm local time.

Will a signature be needed for my delivery?

Australian orders will not require a signature.

All other orders will require a signature.

What if I want to change the item bought or cancel my order?

As we aim to deliver the best customer service, we generally start processing your order as soon as it is received. If you would like to change or cancel your order, please contact us immediately at hello@lensrepublica.com if you would like to change or cancel your order.

If we have not received your email in a timely manner, your order may already be processed and shipped out to you and we will not be able to change or cancel your order.

Can I return my unopened package if I change my mind and get a refund?

Yes, you may return your unopened package provided that you notify us within 7 days of receiving the package to hello@lensrepublica.com. We may charge a restocking fee of US$20 and this may be deducted from the total refund amount.

If you would like to return your unopened and unused items to us, please reach out to us via email and we will be more than happy to provide you with further instructions on where to return the package to. Please note that all return postage will be paid by the customer and we can only accept returned items via a tracked postal or courier service to ensure it gets to us. We will be able to process a refund once we inspect the package and deem it to be in a saleable condition.

Can you deliver to a different address rather than my billing address?

Yes! Your parcel will be delivered to your shipping address, which can be different from your billing address.
If your shipping address is a company address, please specify the floor level and the company name in the billing address.

What if my parcel does not arrive?

If you have not received your order after the expected processing and delivery period, there may be slight delays due to customs processing in your country. Unfortunately this is something that is outside of our control. We would encourage you to wait a few days after the expected delivery date to account for the above delays and see if there are any updates to the tracking of your package.

However, if the tracking status has not updated after a few days, feel free to contact us at hello@lensrepublica.com stating your order and tracking number and our friendly team will be more than happy to assist in tracking down your package.

Once the tracking details of our packages are marked as "Delivered", we will deem the order to be received. If there is an attempted delivery, or your order could not be delivered due to the shipping name or shipping address being incorrect, or other customer related errors and omissions, a US$20 re-stocking fee may be applied to any re-shipments of your order, or to any available refunds.

Will I be charged customs and import duties?

Customs and Import Duties are only charged for international orders leaving Australia.

Depending on the value of your order, your Lens Republica package may or may not be charged customs or import duties when it enters your country. As we have no control over the customs offices in your country, all customs duties, taxes and requirements will be the responsibility of the customer.

These charges are out of our control and vary widely from country to country so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office for further information.

I ordered prescription lenses. Do I need to send you my prescription?

Yes, we will need to obtain a copy of your prescription so that we can verify this with your optician to ensure your order will be shipped to you without any issues. We do not hold any responsibility for any delays to your order, or for any return charges incurred as a result. Once you have placed your order, please send a copy of your prescription and contact details of your optician to hello@lensrepublica.com. We reserve the right to contact your Optician to verify your prescription details.