FREE SHIPPING* FOR EMAIL SUBSCRIBERS OR ORDERS OVER $150

Free Shipping Worldwide (for our newsletter subscribers)

We want to provide our customers the best shipping service that we can offer. To achieve this, we have decided to stay true to our values and offer FREE SHIPPING* to all our newsletter subscribeds including the USA, UK, Australia and Canada.

 

* Select countries where we offer Free Shipping Worldwide.

Region Free Shipping to these countries
 North America USA, Canada
Australasia Australia, New Zealand
Asia China, Hong Kong, Malaysia, Singapore, South Korea
Europe
Belgium, Croatia, Denmark, Estonia, France, Hungary, Ireland, Israel, Lithuania, Malta, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden, United Kingdom

How do we track our orders?

Australian deliveries are shipped with Australia Post's Express shipping service.

USA, UK and other international deliveries are shipped via Fast Shipping Pack and Track Worldwide services. 

Do you ship to PO Boxes?

Unfortunately we do not ship to PO boxes as our delivery requires signature approval.

How much does shipping cost?

Below are the delivery destinations and cost depending on order value and destination.

Delivery Option

Time

Cost

Australian Post Express

(For our newsletter subscribers or orders over A$150)

1 Business day
(may take longer to non-metro areas) 

 FREE!*

(for our newsletter subscribers)

Australian Post Express

1 Business day
(may take longer to non-metro areas)

  $8.95

Pack and Track International Mail

(For our newsletter subscribers or orders over A$150)

3 - 10 Business Days

 FREE!* 

(for our newsletter subscribers)

Pack and Track International Mail

3 - 10 Business Days

A$10.40-11.40

Express Courier International - Rest of the World 3-10 Business Days A$13-$26

 When will my order be shipped?

All orders will be packed and sent on the same day if ordered before 7am Australian Eastern Standard Time.

What tracking service do I use to track my order?

Australia: Australia Post

USA: USPS

Other international orders: Australia Post

What time will my delivery arrive?

Deliveries can be made anytime between 7.00am and 9.00pm.

Will a signature be needed for my delivery?

Australian parcels will not require a signature.

USA & Canadian parcels will require a signature.

What if I want to change the item bought or cancel my order?

Please contact us immediately if you would like to change or cancel your order. We will be able to do this if you contact us before 11:00am Central USA time. 

However, if we have not received notification prior to 11:00am Central USA time, your order cannot be changed or cancelled as it is already been processed and shipped out to you.

Can you deliver to a different address rather than my billing address?

Yes! Your parcel will be delivered to your shipping address, which can be different from your billing address.
If your shipping address is a company address, please specify the floor level and the company name in the billing address.

What if my parcel does not arrive?

Please wait patiently for 4 days after the promised delivery date in case there is a slight delay.
If you have still not received your order after this period, please contact us at hello@lensrepublica.com stating your order and tracking number and we will do our best to track your parcel.

We do not assume any responsibility for lost packages if the tracking details are marked as "Delivered".

Will I be charged customs and import duties?

Customs and Import Duties are only charged for international orders leaving Australia.

Depending on the value of your order, your Lens Republica parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.

Unfortunately, these charges are out of Lens Republica's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.

Please note that customers with shipping addresses outside of Australia and U.S. are solely responsible for all duties, import taxes and brokerage fees. 

 

Lens Republica Returns Policy

  1. Due to the nature of our product, for hygienic purposes, we do not accept any returns or exchanges.
  2. If the color or type of lens i.e. non prescription or with prescription was made in error, we will not be able to issue you a refund.  All purchases are a final sale.
  3. When ordering from our online store, you are confirming that you have consulted your Optometrist and are fully aware of how to care for soft contact lenses. If lenses are damaged due to incorrect lens care,  we will not be held liable for this.
  4. The colour of the lenses may vary in reality. Factors such as existing eye colour/skin tone/eye shape/makeup, etc, will impact how the lenses look. Everyone's eye color varies. Please carry out extensive research online, including via our Instagram page @solotica_official to ensure that you have a better idea of how the lens will look. We cannot refund/replace lenses if a customer changes their mind about the colour after opening the lenses.
  5. If an item came defective, please immediately take a photo and let us know at hello@lensrepublica.com and we will be happy to send a new one to you, provided that they have been reported within 48hrs of parcel receipt.

               If you have any more questions, please contact hello@lensrepublica.com.