Free Shipping Worldwide (for our newsletter subscribers)

We want to provide our customers the best shipping service that we can offer. To achieve this, we have decided to stay true to our values and offer FREE SHIPPING* to all of our newsletter subscribers including the USA, UK, Europe and Australia

 

*Free shipping is offered to select countries worldwide.

Region Free Shipping to these countries
North America USA
Australasia Australia, New Zealand
Asia China, Hong Kong, Malaysia, Singapore, South Korea
Europe
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Solvakia, Slovenia, Spain, Sweden.
United Kingdom
England, Scotland, Wales, Northern Ireland

How do we track our orders?

Australian orders are usually shipped via Australia Post's Express shipping service.

UK/Europe orders are usually shipped via DHL Express if Express Shipping is selected (offered to most European countries), or Australia Post's Express shipping service if Standard Shipping is selected.

USA and other international deliveries are shipped via Australia Post's Express Courier International service.

Do you ship to PO Boxes?

Unfortunately we do not ship to PO boxes as our orders require a signature upon delivery.

How long does shipping take and how much does shipping cost?

Below are the delivery destinations and costs depending on order value and destination. Please allow 1-2 days for your order to be processed in addition to the delivery times below.

Delivery Option

Time

Cost

Australia Post Express

1-4 Business Days
(may take longer to non-metro areas) 

 FREE!*

(for our newsletter subscribers) or orders over US$150)

Australia Post Express

1-4 Business Days
(may take longer to non-metro areas)

US$6.90

Express Courier International

3-10 Business Days

 FREE!* 

(for our newsletter subscribers) and orders over US$150

Express Courier International

3-10 Business Days

US$10.40-11.40

Express Courier International - Rest of the World 3-10 Business Days US$13-$26
Standard Shipping International
5-7 Business Days
US$20
Express Shipping International
2-4 Business Days

FREE!* 

(for our newsletter subscribers) and orders over US$150

Express Shipping International
2-4 Business Days
US$10

 When will my order be shipped?

All orders will be packed and sent on the same business day for Australian orders placed before 8am AEST (Australian Eastern Standard Time), for North America orders placed before 6am EST (U.S.A/Canada Eastern Standard Time) and for UK/EU/Rest of World orders placed before 10am GMT (London Time).

What tracking service do I use to track my order?

Australian orders: Australia Post

USA orders: USPS

European orders (most countries): DHL Express

UK orders: Royal Mail

Other international orders: Australia Post

What time will my order arrive?

Deliveries can be made anytime between 7:00am and 9:00pm local time.

Will a signature be needed for my delivery?

Australian orders will not require a signature.

All other orders will require a signature.

What if I want to change the item bought or cancel my order?

As we aim to deliver the best customer service, we generally start processing your order as soon as it is received. If you would like to change or cancel your order, please contact us immediately at hello@lensrepublica.com if you would like to change or cancel your order.

If we have not received your email in a timely manner, your order may already be processed and shipped out to you and we will not be able to change or cancel your order.

Can I return my unopened package if I change my mind and get a refund?

Yes, you may return your unopened package provided that you notify us within 7 days of receiving the package to hello@lensrepublica.com. We may charge a restocking fee of US$20 and this may be deducted from the total refund amount.

If you would like to return your unopened and unused items to us, please reach out to us via email and we will be more than happy to provide you with further instructions on where to return the package to. Please note that all return postage will be paid by the customer and we can only accept returned items via a tracked postal or courier service to ensure it gets to us. We will be able to process a refund once we inspect the package and deem it to be in a saleable condition.

Can you deliver to a different address rather than my billing address?

Yes! Your parcel will be delivered to your shipping address, which can be different from your billing address.
If your shipping address is a company address, please specify the floor level and the company name in the billing address.

What if my parcel does not arrive?

If you have not received your order after the expected processing and delivery period, there may be slight delays due to customs processing in your country. Unfortunately this is something that is outside of our control. We would encourage you to wait a few days after the expected delivery date to account for the above delays and see if there are any updates to the tracking of your package.

However, if the tracking status has not updated after a few days, feel free to contact us at hello@lensrepublica.com stating your order and tracking number and our friendly team will be more than happy to assist in tracking down your package.

Once the tracking details of our packages are marked as "Delivered", we will deem the order to be received.

Will I be charged customs and import duties?

Customs and Import Duties are only charged for international orders leaving Australia.

Depending on the value of your order, your Lens Republica package may or may not be charged customs or import duties when it enters your country. As we have no control over the customs offices in your country, all customs duties, taxes and requirements will be the responsibility of the customer.

These charges are out of our control and vary widely from country to country so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office for further information.

I ordered prescription lenses. Do I need to send you my prescription?

Yes, we will need to obtain a copy of your prescription so that we can verify this with your optician to ensure your order will be shipped to you without any issues. We do not hold any responsibility for any delays to your order, or for any return charges incurred as a result. Once you have placed your order, please send a copy of your prescription and contact details of your optician to hello@lensrepublica.com. We reserve the right to contact your Optician to verify your prescription details.

 

Lens Republica Returns and Refunds Policy

    1. Due to the nature of our product and for hygienic purposes, we do not accept any returns or exchanges of opened or used products.
    2. If you have ordered lenses that does not match your current valid prescription from your optician, we will not be able to issue you a refund. All purchases are a final sale.
    3. When ordering from our online store, you are confirming that you have consulted your Optician and are fully aware of how to care for soft contact lenses. We will not be responsible for damages to your lenses due to incorrect handling and lens care.
    4. The color of the lenses may vary in reality. Factors such as existing eye color/skin tone/eye shape/makeup, etc, will impact how the lenses look on you. We encourage all of our customers to do their own extensive research online, including via our Instagram page @solotica_official to ensure that you have a good idea of how the lenses will look on you by comparing other customer's photos and videos who have similar features to you. We cannot refund/replace lenses if a customer changes their mind about the color after the lenses have been opened.
    5. If you believe your lenses are defective, please immediately take a clear photo of the defect and email us at hello@lensrepublica.com. Defective lenses may only be exchanged for the exact type, prescription and color.

               If you have any more questions, please contact hello@lensrepublica.com.