RETURNS & EXCHANGE
We may accept returns that have not been opened or used, provided that you notify us within 7 days of receiving your package via email to firstname.lastname@example.org.
Once we approve the return of your order via email, we will provide you instructions on how to send your lenses back to us. Please note that all returns will need to be sent to us via a tracked mail service and the return postage will be at the customer's expense. As soon as we have received the returned products and have verified that the products have not been opened, used and are still in a saleable condition, we will then be able to issue you a refund.
We rely on the prescription provided by you to be correct. If it is incorrect or is no longer valid, we will not be responsible for the cost of the new lens. Please also note that not everyone is suited to wear contact lenses. It is important to note that a prescription for glasses is not the same as contact lenses. If you have any concerns, we encourage you to consult with your optician to ensure you have the correct prescription for contact lenses.
To return your item, please send an email to email@example.com and we will provide you with a return address. Please go to your local post office (as this would be the least expensive option) to ship the package with regular mail and tracking service to the address provided to you.
Return postage is at the customer's expense. Please obtain tracked mail as in the event of delays or unexpected events, we can investigate where your return package is. We will only be able to refund you once it is delivered back to us and the item has been opened and/or used.
To cover our warehouse restocking fee of US$20, we will deduct this amount from the total refund amount.
If you believe the products you receive are defective, please immediately take photos of the defect and 8-9 digit serial number on the product bottle or box and email them to firstname.lastname@example.org within 7 days of delivery. Defective lenses may only be replaced for the exact type, brand, prescription and color.
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