Ordering & Payment

CUSTOMER CARE

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Hours of Operation

Mon-Fri 11am-7pm EST

Sat 12pm-3pm EST

ORDERING & PAYMENT

Making Changes To An Order

To provide you with the best service, we start processing your order as soon as we receive it. If you notice an error in your order, we would encourage you to contact us immediately by sending an email to hello@lensrepublica.com and we would be happy to change your order if it has not already been processed.

Cancelling An Order

If you would like to cancel your order, we would also encourage you to contact us immediately by sending an email to hello@lensrepublica.com. We will be happy to cancel your order if it has not been processed.

You can review your past order history at any time by simply creating an account with the email address you used to place your order. You will be able to create an account during the checkout process. Alternatively you can click here to be directed to the account registration page.

As we care about you and your eyes and health, we require a copy of your prescription and we will also verify this with your optician to ensure your order will be shipped to you without any issues. A prescription is required for both corrective and non-corrective lenses as it contains important measurements to ensure you purchase the correct lenses that fit you perfectly! Please note that a prescription for contact lenses is different to a prescription for spectacles. We will not be responsible for any delays to your order, any errors in ordering, nor would we be responsible for any return charges as a result. Prior to placing an order, you can send us email to hello@lensrepublica.com with a copy of your prescription and contact details of your optician. We reserve the right to contact your optician to verify your prescription details.

We at Lens Republica aim to provide you with the latest products to help you express your individuality. Dare to be different!

If you find a product that you think we need to stock in store, or don't see the product or prescription you need, please let us know via email.

We accept all major credit cards including Visa, Mastercard, American Express, Discover and JCB. If you are having trouble processing your credit card directly via our store, we would recommend using PayPal as an alternative.

Our store also accepts payments via PayPal. There is a growing list of ways you can fund your PayPal account in order to make a purchase. PayPal accepts debit cards, credit cards, bank transfers and various other forms of payment. Once you have funded your PayPal account, you can use our single-click PayPal Express feature to conveniently checkout and place your order.

For your convenience, our store also accepts payment via ApplePay. Unfortunately, we are unable to accept payments via cash on delivery.

Depending on your location, our store automatically displays all items to your local currency. You can also select the desired currency you wish to display on our store with the currency selector tool. Please note that our main store currency is US dollars and your order will be charged in US dollars at checkout to your selected method of payment. We would recommend contacting your financial institution to find out their current currency exchange rate and policy so you can understand how much you will be charged for your order.

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